Refund Policy

Your 100% satisfaction is important for us. 

We offer a 15-day Exchange Policy to our Stylist with WHOLESALE Orders ONLY:

All RETAIL sales are final we do not accept returns or provide refunds.

• Supplier will provide a 15-day warranty to any products that were deemed defective. (ALL TAGS must be clean & attached, hair must be in untouched/unworn condition)
• Timing: we have a 15-day Exchange Policy, since the day item was received.
• To be eligible for an exchange, goods must be unopened, unused, undamaged and accompanied by proof of purchase. 
• For exchanges, please email support@elanextensions.com with the subject 'Exchange' and include your order number, name and the reason for the exchange.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the exchange.